Before your first session

You will need to ring and speak to one of our intake officers. They have been trained to conduct an intake that focuses on the match between you and one of our clinicians.

We know that research shows that the match between therapist and client is very important for a successful outcome. We have a unique matching system that we have used since we opened in 2009. We consider age, gender, culture, temperament (shy or outgoing) and your values and instincts in matching you with our most suitable clinician. This process helps ensure a good match from the start.

You may decide to see your GP for a Mental Health Care Plan (should your doctor think it is warranted) or you may decide to come in for a session first to test the waters. You do not need a referral to see a clinician so it is up to you. If you do have a valid Mental Health Care Plan, you will be eligible for a rebate of approximately between $87.45 and $128.40. From the 13th of March 2020, Medicare rebates are now available for both face to face and telehealth appointments. Please check with your private health insurance to see if they cover psychology services as many do but it depends on your coverage.

What can I expect at my first session?

During the initial session, you will be asked assessment questions which will help the clinician understand your concerns and difficulties, as well as your goals for therapy. Questions may be asked regarding the main problem that concerns you, and about what has been going on in your life.

At the end of the first consultation, you will have most likely worked together to identify a treatment plan. You will also receive some feedback regarding your clinician’s understanding of the main problems being experienced, how they may have come about, and what can be done to help resolve them. All sessions, including the first session, are scheduled to last 50 minutes.

What does treatment involve?

We do our best to cultivate a safe, relaxed and confidential environment when working with our clients. We have a strong commitment to use evidence-based assessment tools and therapies within our consultations – ones that are supported by up-to-date clinical research. We treat clients with compassion and respect in order to help yield effective and positive change.

We utilise a range of evidence-based therapeutic approaches including, but not limited to: Cognitive-Behavioural Therapy, Dialectical Behaviour Therapy, Schema Therapy, Acceptance and Commitment Therapy, Interpersonal Psychotherapy, Family Therapy, Attachment-based therapies and Play Therapy. There is really no “typical” therapy session as there are different methods of treatment for different problems. Your unique situation and goals will help to guide your treatment plan.

How long does treatment last?

The number of sessions needed varies from person to person. Immediate, short-term interventions are available, as well as longer-term, ongoing therapy for more complex issues.